Article
A win for consumers on log book servicing
The ACCC has recently updated information about your right to choose who services your new car
Read moreLog Book Service in Colac
We can perform fully qualified log book servicing on a wide range of makes and models including: Holden, Ford, Mazda, Toyota, Nissan, BMW, Audi, Hyundai, Honda, Kia - and many more.
The best way to keep your car running safely and reliably as well as maintain your statutory new car warranty is to carry out regular log book servicing.
What are the typical intervals or mileage requirements for scheduling a logbook service?
Logbook services are typically scheduled at intervals specified by the vehicle manufacturer, which can range from every 10,000 to 15,000 kilometers or every six to twelve months, depending on the vehicle model, driving conditions, and maintenance requirements.
We don't have to have a physical log book in order to do a Log Book Service - it just means we follow the manufacturers guidelines. We can certainly provide you with a log book to help you record your cars service history, which will be a benefit if you ever decide to sell your vehicle. Want to know more about log book servicing - click here
How does a logbook service ensure that a vehicle remains in warranty compliance?
A logbook service ensures that a vehicle remains in warranty compliance by adhering to the manufacturer's recommended maintenance schedule, using approved parts and procedures. This systematic approach maintains the vehicle's condition, preventing potential warranty disputes due to neglect or improper servicing.
Many people believe they must go back to a car dealership for New Car Log Book servicing in order to maintain the warranty. Actually, the ACCC have consistently confirmed that under Australian Law, you are free to have your car service carried out by a mechanic or service centre of your choice provided they are qualified to do so. See our video to learn more.
What specific components and systems are checked and maintained during a logbook service?
During a logbook service, specific components and systems such as the engine, brakes, steering, suspension, and electrical systems are checked and maintained. Fluid levels, filters, and belts are also inspected to ensure compliance with the manufacturer's specifications and maintain vehicle warranty.
To book your log book service in with Paatsch Automotive simply book online or call today!
FAQ's
At Paatsch Automotive we get asked many questions about Log Book Servicing and general automotive servicing. Learn more by reading these questions and answers. If your question doesn't appear, then please contact us.
What is a Log Book Service?
A Log Book Service is a service that follows the Manufacturers specifications as per the service book and is stamped by us at every service.
Why do I need a log book service?
A log book service is required to maintain your Warranty on your new vehicle and maintain the overall good performance of your car.
What happens if I miss a Service?
If you have missed your service then book it in for a service as soon as possible and get your log book back up to date.
Do you have Loan cars and how much do they cost?
Paatsch Automotive do offer Loan Cars. They need to be booked in advance. We charge a small amount to cover fuel and running costs. Please call us for more details.
Will I lose my New Car Warranty if I don't go back to the dealer?
No, as long as you take your car to an authorised workshop that perform Log Book Servicing then you won't lose your new car warranty. Under the Australian Consumer Law there is no requirement for a vehicle to be serviced by an authorized dealer in order for the consumer guarantees and manufacturer’s warranty to apply, provided the service is done in accordance with the specified requirements by a qualified mechanic or service centre. Paatsch Automotive is fully qualified to service new vehicles. We have more information on this for you in our article. Please click here.
I have lost my Log Book, do I need it?
Your Log Book is not required but it does provide you with a physical record of all your services. If you have lost it contact the dealership for a replacement.
Do you provide a report for the work you have done? or a report of what's wrong with my car?
Paatsch Automotive always provides you with a detailed report on work carried out on your vehicle and also notes any outstanding work that is required or needs attention.
How long will the service take?
We usually like to have your car for at least half a day or if its a major service the whole day. Sometimes an overnight stay is required but we will keep you up to date throughout the day.
How much will my service cost?
Service costs for your vehicle depend on the make, model and what service it is up to. Provide us with details like make. model. year, km's and when last serviced and we can provide you with a quote.
How can I pay for my Service?
We accept payment via EFTPOS, cash or direct deposit prior to or at the time of pick up from our Colac workshop.
Can I drop off my car after hours and is there a secure key drop off box after hours?
Yes, you can conveniently drop off your car after hours for a service or repair. You are welcome to park it at the back of our premises, lock it up and put the key in our secure lock box. Naturally, please advise our staff at the time of booking of this arrangement.
Can I collect my car after hours?
Yes, you can arrange to collect your car after hours. We will contact you when work is completed on your vehicle so you can make payment over the phone and then we can make arrangements for key collection.
Can you pick up my car from home?
Please call us to discuss this option as it is not usually a service we offer.
Can you drop me home when I deliver my car for servicing or repair?
We usually suggest a Taxi or the use of our Loan cars, however, please discuss this with our staff at time of booking and we may be able to assist.
What happens if something is not right after my car service?
We take great pride in our work, but if something doesn't seem quite right then contact us as soon as possible during business hours. You have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next sercive is due?
Details for you next service are printed on your invoice. We suggest you enter this into your phone's calendar to remind you.
Can my car be serviced at the same time it is repaired?
Your car can always be serviced at the same time as your repair work. Let us know at the time of booking that you would like to do this so we can allocate enough time and staff to get this done.
How do I book in a Service?
You can make a booking enquiry here on our website 24/7 and one of our friendly staff will be in contact or you can visit our Colac workshop or call during business hours.
How often should I really service my car?
We recommend a service every 6 months to keep your car running well. However, every 12 months is a must.
I don't drive much, do I still need a service?
Yes your car still needs a regular service even if you don't drive much. Things can seize or breakdown over time.
Can you fix other things while my car is being serviced?
During your service we may discover issues which need attention. We will contact you and discuss them. On approval we will repair them while your car is in our workshop being serviced. Depending on the issue we may be able to fix same day.
Can you wash my car?
On request we can wash your car while it is in our Colac workshop.
What type of oils and parts do you use?
We always use good quality oils and parts during servicing as per manufacturers specifications.
Do you check my brakes during a service?
Your brakes are always checked at every service and the condition / thickness of your brake pads is reported on your invoice.
